We proudly offer FREE worldwide shipping via ePacket! Please note that we require 2 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region.We have Stantard free worldwide shipping method for 13 - 28 days and some of our orders has Express 3 - 8 days shipping time only to USA. Please consider any holidays that might impact delivery times.
At Joy Shop we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking orders bar. If you are unsure of your Tracking ID please contact us. Please allow 1 to 3 working days for the tracking information to show.Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.Returns:
Please refer to our Return Policy for further information on how to make a return.Lost/Stolen Packages
Insured Shipping provides shipping insurance for the full retail value of your purchase if the shipment is lost, damaged, or stolen Joy Shop is not responsible for lost or stolen packages of Uninsured orders. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
Max delivery time – 33 business days.